Heartwood Nature Programs

Privacy Policy & Terms & Conditions

Last updated: August 2026

Privacy Policy

Heartwood Nature Programs (“Heartwood,” “we,” “our,” or “us”) is committed to protecting the privacy of the families and children we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website, registration systems, communications, and programs.

By using our website, enrolling in our programs, or providing your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide, including:

Parent/guardian name
Child’s name and age
Email address
Phone number
Payment information (processed securely by third‑party providers)
Emergency contacts
Enrollment details
Communications you send to us

We may also collect limited technical information such as IP addresses, browser type, and pages visited to improve website performance and security.

We do not sell, rent, or share personal information about children or adults for marketing purposes.

How We Use Your Information

We use personal information to:

Register participants for programs
Communicate about enrollment, scheduling, weather/smoke cancellations, and program updates
Send waitlist invitations, reminders, and responses to inquiries
Process payments
Improve our website, programming, and operations
Comply with legal obligations

If you opt in to receive updates, we may send newsletters, announcements, or program information.

SMS Messaging & Mobile Information

Heartwood uses Enrollsy and Twilio to send SMS messages. By providing your phone number, you consent to receive text messages related to:

Enrollment
Waitlist invitations
Schedule changes
Weather/smoke/heat cancellations
Reminders
Responses to your inquiries

Message frequency varies. Message and data rates may apply. You may opt out at any time by texting STOP. Text HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze usage
Enhance user experience

You may disable cookies in your browser settings, though some features may not function properly.

Sharing of Information

We only share information with trusted third‑party service providers as needed to operate our programs, including:

Enrollment platforms (e.g., Enrollsy)
SMS service providers (e.g., Twilio)
Payment processors
Website analytics tools

These partners are required to protect your information and may not use it for their own marketing.

We may disclose information if required by law or necessary to protect safety or rights.

Security Measures

We take reasonable steps to safeguard personal information. Sensitive data (such as payment details) is encrypted and processed securely by third‑party providers. Access to personal information is limited to staff who need it to perform their duties.

Your Rights & Choices

You may:

Request to view, update, or delete your personal information
Opt out of marketing communications
Opt out of SMS messaging by texting STOP
Contact us with privacy questions at info@heartwoodnatureprograms.org

Users in certain regions (including California and the EU) may have additional privacy rights. We honor all applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website.

Terms & Conditions

By using our website, enrolling in Heartwood programs, or providing your information, you agree to the following Terms & Conditions.

These Terms incorporate:

Heartwood Payment, Withdrawal, and Cancellation Policies
Heartwood Program Policies
Heartwood Waiver and Release from Liability

Program Enrollment & Payments

Enrollment in Heartwood programs requires agreeing to all payment, withdrawal, cancellation, and refund policies posted at:

www.heartwoodnatureprograms.org/payment-and-cancellation-policies

Payment schedules, deposits, late fees, and refund rules vary by program and are binding upon enrollment.

Program Policies

All participants must follow Heartwood’s Program Policies, available at:

www.heartwoodnatureprograms.org/program-policies Heartwood reserves the right to dismiss any participant whose behavior jeopardizes safety or interferes with the rights of others. No refunds are provided for dismissals.

Waiver & Release from Liability

By enrolling, you acknowledge and agree to Heartwood’s Waiver and Release from Liability. You affirm that you are at least 18 years old and legally able to consent. Heartwood Waiver and Release from Liability

SMS Messaging Terms

By providing your phone number, you agree to receive SMS messages from Heartwood. Message frequency varies. Message and data rates may apply.

You may opt out at any time by texting STOP. Text HELP for assistance.

Mobile numbers and SMS consent data are never shared with third parties for marketing.

Acceptable Use & Prohibited Conduct

You agree not to use Heartwood’s website, registration systems, or messaging services to:

Send spam, fraudulent, harmful, or abusive messages
Violate any law or regulation
Interfere with program operations
Attempt unauthorized access to systems or data

Heartwood follows Twilio’s Acceptable Use Policy. Messaging rules may change if Twilio’s policies change.

Intellectual Property

All content on Heartwood’s website—including text, images, logos, and materials—is the property of Heartwood Nature Programs and may not be copied, distributed, or used without permission.

Disclaimers

Heartwood programs take place outdoors and involve inherent risks. Weather, smoke, heat, and environmental conditions may require schedule changes or cancellations. Refund policies are detailed in our cancellation policies.

Website content is provided “as is” without warranties of any kind.

Limitation of Liability

To the fullest extent permitted by law, Heartwood is not liable for:

Indirect or consequential damages
Losses resulting from website use
Cancellations due to weather, smoke, heat, or unsafe conditions

Your enrollment constitutes acceptance of these limitations.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Washington. Any disputes will be resolved under Washington jurisdiction.

Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Contact Us

Heartwood Nature Programs 16904 Juanita Dr NE, #106 Kenmore, WA 98028 Email: info@heartwoodnatureprograms.org